Shipping & Returns

Delivery

UK Delivery

Most UK orders are sent by Royal Mail 1st Class Recorded Signed For service or via Hermes 48 hour service and will require a signature on arrival. Larger orders are sent by DPD Next Day Service.

Other postage options are:

  • Special Delivery by 1 pm (Royal Mail) - Guaranteed next WEEKday delivery (from despatch) or your postal costs refunded (choose Saturday Special if you need your item to arrive on a Saturday). This is the most economical; 'Guaranteed' option for smaller orders. Choose this option if you need a gift item to be delivered on a specific week day. Whilst Royal Mail 'guarantees' this next day delivery service we have experienced occasional delays in the past. We will, however refund your postal costs if your Special Delivery does not arrive on time.
  • Saturday Special Delivery (Royal Mail) - Guaranteed Saturday delivery (from despatch on a Friday) or your postal costs refunded. Choose this option if you need a gift item to be delivered on a Saturday. Whilst Royal Mail 'guarantees' this Saturday delivery service we have experienced occasional delays in the past.

EU Delivery

Airmail (delivery aim 5 working days) – standard service, not tracked

Please note that we have no control over whether your cookies are held by customs in the destination country and take no responsibility for any international delivery held up due to these circumstances.

Local Delivery (Sheffield)

Delivery within 10 miles of Sheffield city centre may be arranged at a cost of 50p per mile, based on the round trip distance.

Collection

We are based in Nether Edge, Sheffield. Local customers are welcome to collect their cookies from our workshop, by prior arrangement.

Cancellations

When you place an order, we ask you to specify a date that the cookies are required by. We will be happy to fully refund any order that is cancelled 10 business days or more prior to this date.

Orders cancelled within 10 business days of your despatch date will not be refunded as design work and baking may have commenced. All cancellations must be received via the 'Contact Us' page.

Returns

Due to the nature of the products sold by the Campervan Cookie Company, we don't accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in its original packaging within 7 days of receipt of the goods and your return postage will also be refunded.

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