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Cookies

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Covid-19 Update: We are still making cookies and dispatching them via Royal Mail, but customer collections have been suspended.

Royal Mail Deliveries: A 6-day a week service has now resumed for all standard 1st Class letter post (including all our cookies that are sent in letterbox-friendly mailers). 

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FAQ

Cookies

Payment

Ordering

Delivery


Packaging

Cancellations and Returns


Cookies

What flavours do the cookies come in?

Rich Chocolate (with fairtrade cocoa), Real Vanilla (made with real vanilla extract) and Spicy Ginger.  Gift boxes contain cookies of one flavour, to prevent cross-flavouring.

How long do your cookies stay fresh?

As our cookies are made with no artificial preservatives, we package them in heat-sealed crystal clear cello wrapping so they have a best before date of two months from the date they are made, providing they are unopened and kept in a cool place, out of direct light. Once opened, they should be stored in an airtight container and eaten within one week.

What ingredients are used in your cookies? 

Real Vanilla:  Wheat flour, sugar, English butter, golden syrup, local free range eggs, real vanilla extract, raising agents: monocalcium phosphate, sodium bicarbonate.

Rich Chocolate:  Wheat flour, organic fairtrade cocoa, sugar, English butter, golden syrup, local free range eggs, raising agents: monocalcium phosphate, sodium bicarbonate.

Spicy Ginger: Wheat flour, muscovado sugar, English butter, golden syrup, local free-range eggs, ginger, cinnamon, coriander, nutmeg, clove, pimento, raising agents: monocalcium phosphate, sodium bicarbonate.

Icing:  Sugar, dried pasteurised egg white, lemon juice, a range of EU approved food colours*

Picture cookies also contain:  Water, cornstarch, corn syrup solids, cellulose, sorbitol, Glycerine, sugar, vegetable oil, Arabic gum, polysorbate 80, vanilla, titanium oxide and citric acid.

*Each cookie design uses different food colours and decorations all of which have passed safety tests and are approved for use throughout the European Union.  Your cookies could contain any of the following E102, E104, E110, E122, E124, E129, E133, E151, E153, E155, E172. 

Allergy Advice

Our cookies contain gluten, milk, wheat and egg and are suitable for vegetarians. All our products are carefully made in our own cookie workshop, which is a nut-free environment.

Can you make picture cookies?

Yes, we can print your pictures, corporate logos or images in edible inks on to very thin edible icing which is overlaid on a hand-iced base of royal icing. This is a great way for companies to promote their brand or product as customer gifts or at corporate events. Cookies may be supplied loose, individually packaged or in boxes.  Please use the Contact Us  page to request a quotation stating your requirements and how many cookies you would like to order. 

Ordering

What is the minimum order?

Standard Designs

You may order as little as one cookie card, letterbox gift or gift selection.  

Party Favours

The minimum order is 6 cookies. 

Custom Cookies

The minimum order is 20 cookies. However, smaller orders are possible upon payment of a £20 set-up charge.

What lead time is required?

The lead time varies depending on how busy we are. The current lead time for website orders is shown underneath the details of each product.  However, if you need your cookies in a hurry, please contact us and we'll do our best to meet your deadline. If possible, please order early for your special occasion – particularly if it is a large order.  For wedding favours, a 20% deposit guarantees space for your order in our production schedule.  Orders may be placed months in advance.

Can I order a sample?

Yes – if you'd like to commission a bespoke design, a sample can be made for you for £10 including P&P, which would be fully refundable against an order of over £100 (excluding P&P).  Similarly, wedding favour samples can be ordered via this link: Wedding Favour Sample Cookie 

Packaging

How are the cookies packaged and presented?

Gift boxes and mailers are made of fully recyclable cardboard. Cookies in mailers and gift boxes are supported on a food grade glassine cushion pad (like those used in chocolate boxes) wrapped in crystal clear cello to ensure maximum freshness. The cookie layer is then overwrapped with co-ordinating coloured glassine paper, and sealed with a sticker. Gift boxes are then lidded with a black wibalin lid and finished with a printed box band. Every set of cookies comes with little gift card, onto which we'll print your special message or leave blank for you to hand write yourself.

Wedding, event and corporate cookies are individually wrapped in a range of packaging options. Gift tags, tab tops or place names can be attached to each cookie and may be pre-printed with your specified text. For prices please e-mail details and numbers required via the Contact Us page. 

Are my cookies safe during transportation?

Every effort is made to ensure cookies do not move around during transportation and arrive in perfect condition. Boxed cookies are sent in strong cardboard mailers. Individual cookies (e.g. wedding favours) are carefully wrapped with interleaving bubblewrap and packaged in strong cardboard mailing cartons. All boxes are marked as 'fragile' and so far, we have not had a breakage. However, in the unlikely event of a broken cookie, we'll happily replace it.

Payment

When will I need to pay?

For website orders, payment is required on ordering. For bespoke orders, payment must be received 10 working days before your delivery deadline, unless cash on collection/delivery is agreed in advance. If not, we cannot guarantee that your order will be completed within the agreed time period.

What payment methods do you accept?

Payment for website orders is via PayPal, including an option to check out as a guest if you don't have a PayPal account.  This will allow you to pay by credit or debit card.  In addition, payment can be made via cheque or online bank transfer.  Custom and corporate orders may be paid for via bank transfer, PayPal or cheque (allowing time for clearing) - or by cash if collection/ local delivery is agreed.

Delivery

Where do you deliver to?

Our cookies can be shipped UK-wide, including Northern Ireland.

What UK shipping options to you offer?

Most Cookie Cards, Letterbox Cookies and Gift Selections are sent by Royal Mail 1st Class post, so that your postie will deliver them whether or not the recipient is in.  However, if you'd like to have the security of tracking information and a signed-for delivery, this can be added at the checkout for a small additional cost.   Please allow 2-3 working days for delivery.

Larger quantities of cookies (e.g. wedding favours or orders containing several different items for delivery to the same address) will be sent by courier - usually Hermes.  Again, please allow 2-3 working days for delivery.

Can I send cookies to more than one destination?

Yes, simply order the cookies separately (so you can enter a different shipping address for each order).

Do you deliver?

Delivery within 10 miles of Sheffield city centre may be arranged at a cost of 50p per mile, based on the round trip distance.

May I collect my cookies?

We are based in Nether Edge, Sheffield. Local customers are welcome to collect their cookies by prior arrangement.

Cancellations and Returns

What is Campervan Cookies' cancellation policy?

When you place an order, a despatch date will be confirmed to you via email. We will be happy to fully refund any order that is cancelled 10 business days or more prior to your despatch date.

Orders cancelled within 10 business days of your despatch date will not be refunded as design work and baking may have commenced. All cancellations must be received via the 'Contact Us' page.

How about returns and refunds?

Due to the nature of the products sold by the Campervan Cookie Company, we don't accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in its original packaging within 7 days of receipt of the goods and your return postage will also be refunded.